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• "Streetwise Self-Secure(tm)" Email Coaching Package (Information Security Coaching Packages)

Find out what your CSR knowledge of security policies and general security best practices is... before your clients do it for you!

In the CSR Security Awareness Test, we schedule 5 randomly scheduled inquiries to your phone or email contact agents. We ask a number of questions that challenge the agent to communicate the organization's security policies, such as "How they enforce password and challenge question creation or modifications", "How they deal with failures in authentication for lost passwords", and "How they deal with special requests that may be attempts to bypass security controls".

The results of the test questions are detailed in a report sent only to the email address provided at the time of purchase within 15 calendar days of test completion. The report provides an assessment of CSR security awareness and any recommendations for improvement.

» Also Available «

• Customer Service Rep Security Awareness Test (Anonymous Security Awareness Testing)

Plug your own security gaps by leading your team through a 5 week program to identify and protect critical information assets in your business.

The "Streetwise Self-Secure" Email Coaching Package leads you through the process of developing a tailored information security program with your team.

You will receive a series of email coaching messages over a 5 week period. Each week contains a "Dynamic Security Agenda" message, and a "Weekly Follow-Up" message. The agenda messages provide instructions for downloading content that you will use to lead your team's weekly security self-directed coaching session. Each follow-up message lets you reflect on that week's coaching session, and provides guidance and support for any issues you may have encountered.

At the end of 5 weeks, you and your team will have a much better understanding of what business risks you are facing with respect to your information assets, and how you should prioritize your budget to ensure adequate protection. You may even discover some side-benefits as you learn about your own business processes and how they can be made more efficient and effective.