Think about the optics of collecting personal information [Dilbert]
Saturday, May 15th 2010 @ 9:25 AM (not yet rated)
No doubt, one of the most common situations in which you find yourself divulging personal information is when you are speaking to a customer service representative. But when you think about it, doesn't this interaction seem a bit "one-sided" in terms of who gets the value most of the time?
In this Dilbert strip, Ratbert is the customer service rep, admitting that he has no power to do anything other than read a script, and in what seems like a more common phenomenon, he also has the important task of putting up barriers to the customer receiving any more value than they have already received.
But of course, in most situations, these reps are very eager to collect personal information from you that will be of value to the company for its marketing and business operations.
So, just to throw them off next time you aren't happy with a representative on the phone, why not start asking them if you can officially gain access to any personal information they have about you.
You might try insisting that this is a provision of their own privacy policy and/or the privacy legislation that governs the juridiction of your transactions. Ironically, it's possible that they may be so confused by this move that they will forward your call to somebody who isn't as well-versed in evasive manoeuvers. You might as well get some entertainment value out of the interaction, if you can't get anything else, right?
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Greed and laziness make the masses vulnerable. [Dilbert]
Thursday, May 13th 2010 @ 7:22 AM (not yet rated)
Wally has a plan, but doesn't realize Identity Thieves could take advantage of his greed and laziness to cause him more damage than reward. While this example from Dilbert takes things to the extreme for Wally, it's a good illustration of how Identity Thieves can take advantage of peoples' laziness when it comes to security, and think ahead of the masses.
It's also worth noting that greed drives everyone in this scenario.
| | I am now offering monthly briefings, tailored to organizations that want to build and sustain security awareness for staff. Just because your security team is too busy to do its own training and awareness doesn't mean you can't have an economical way to address human security risks. Please call or email me at the coordinates below...
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Join the Streetwise Security Zone at:
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